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Agentforce
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- 1Salesforce to acquire AI voice firm Cresta●$CRM · Salesforce acquires Cresta and updates Agentforce capabilities Salesforce announced on November 2 that it signed
Salesforce announced on November 2 that it has signed an agreement to acquire Cresta, a developer of a voice-first customer experience platform. At the same time, the company unveiled expanded capabilities for its Agentforce suite, including updates to Agent Fabric, as it pushes further into AI-driven customer service tools.