Cablefax

Wired internet providers are recording gains in customer satisfaction, according to reporting by industry publication Cablefax. The results suggest that broadband companies, long criticized for poor service and reliability, have improved customer experience in their fixed-line offerings. Details on which providers improved most and by how much were not included in the available reporting.

Comcast's Xfinity has earned a 2026 Cablefax Top Ops Award for its sports viewing experience. The honor recognizes the platform's sports-focused features for cable customers. It is part of Cablefax's annual Top Ops program highlighting operational excellence across the cable industry.