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Paper Trail
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- 1Lawyers outline steps to force travel insurers to answer claims●Your travel insurer is ghosting your $10K emergency surgery claim — lawyers say these 3 steps can force a response
Travel insurers are reportedly ignoring claims for major expenses like emergency surgery, sometimes worth $10,000 or more, leaving travellers waiting months without a response. Legal experts recommend three steps to force an answer: putting the demand in writing with a firm deadline, escalating to the insurer's complaints or ombudsman process, and threatening or filing formal legal action. Consumer advocates say documented paper trails significantly improve outcomes.