ServiceNow

ServiceNow is arguing that kill switches for AI agents cannot work as simple technical controls; they need to be designed around business context. The company's position is that deciding when to halt an autonomous agent depends on understanding what business process the agent is running, what the impact of stopping it would be, and who has authority to intervene. The point lands as enterprises deploy AI agents in production and regulators and customers press for clearer safeguards and human oversight.

ServiceNow has created a startup-style unit inside the company, according to a Fast Company report, as it tries to respond to AI-native competitors unburdened by legacy products and processes. The move reflects a broader pattern among established software firms: adopting startup structures to move faster on AI than their existing organizations allow.