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- 1Shoptalk Fall: AI everywhere, but retail execs stress human connection●AI was everywhere at Shoptalk Fall, but retail execs couldn’t stop talking about human connection
At the Shoptalk Fall retail conference, artificial intelligence dominated the agenda, with vendors and retailers showcasing AI tools across merchandising, customer service, and operations. Yet conversations among retail executives kept returning to human connection, with leaders arguing that technology should strengthen, not replace, personal relationships with customers and staff.