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Listen Labs
Trends
- 1Salesforce to buy AI research startup Listen Labs for $2 billion▼Salesforce to acquire AI customer research startup Listen Labs in reported $2B deal
Salesforce is acquiring Listen Labs, an AI startup focused on customer research, in a deal reported to be worth around $2 billion. The move would add AI-driven customer insight capabilities to Salesforce's portfolio, strengthening its push into artificial intelligence tools for understanding and serving customers.
- 2Salesforce acquires AI research startup Listen Labs▼Salesforce buys AI customer research startup Listen Labs
Salesforce has acquired Listen Labs, a startup that uses artificial intelligence to conduct customer research. The deal, reported by MarTech, strengthens Salesforce's AI offering for understanding customer feedback at scale. It is the latest in a series of acquisitions by Salesforce as it pushes deeper into AI-powered tools for sales and service teams.