✉news BusinessRetail first seen 16 h ago, last 16 h ago, peak #15
Gladly Launches Agentic Commerce Platform for Retail
Original: Gladly Launches Agentic Commerce to End Retail's Two-Bot Era
Gladly announced the launch of Agentic Commerce, a new offering the customer service software company says will end what it calls retail's 'two-bot era' — where shoppers deal with a retail chatbot and a personal AI assistant talking past each other. The company says the platform lets AI agents complete purchases directly, streamlining service and commerce in one flow.
Why now: Retailers and AI vendors are watching how agentic AI reshapes online shopping and customer service.
Evidence
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