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Norfolk Police Adds AI to Non-Emergency 911 Calls

Original: Norfolk Police Department E911 Division implements Artificial Intelligence (AI) system on non-emerge

The Norfolk Police Department's E911 Division in Norfolk, Virginia has implemented an artificial intelligence system to handle non-emergency calls. The move is intended to free up dispatchers to focus on genuine emergencies while AI manages routine, lower-priority inquiries. The announcement has drawn attention as one of the growing number of US emergency communications centers experimenting with AI call handling.

Why now: Public agencies adopting AI in emergency services is a timely and debated topic.

Norfolk Police Department E911 Division Norfolk Virginia

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Norfolk Police Department E911 Division implements Artificial Intelligence (AI) system on non-emerge · City of Norfolk (.gov)

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