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JPMorgan Chase blocks outside AI agents from customer accounts

Original: JPMorgan Chase blocks outside AI agents like Muse, Instinct from directly accessing accounts

JPMorgan Chase is blocking outside AI agents such as Muse and Instinct from directly accessing customer accounts. The move is part of banks grappling with how to handle agentic AI tools that could act on behalf of users without direct human involvement, raising questions about security, liability and account access rules.

Why now: Banks and AI developers are racing to define rules as autonomous AI agents increasingly attempt to act on consumers' behalf online.

JPMorgan ChaseMuseInstinct

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