✉news BusinessRetail first seen 15 d ago, last 15 d ago, peak #1
Nearly half of retail workers report customer abuse in past year
Original: Nearly half of retail workers say they were abused by customers in the past year
A Fortune report finds that nearly half of retail workers say they were abused by customers within the past year, underscoring persistent problems with aggressive or hostile behaviour directed at shop staff. The findings point to growing concern across the retail sector about workplace safety, verbal harassment and the lack of protections for frontline employees facing difficult customer interactions.
Why now: Concern over worsening customer behaviour and frontline retail worker safety is a live workplace and labour issue.
Evidence
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