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Cruise companies scrutinised over confusing gratuity charges
Original: Cruise companies scrutinised for ‘gratuities’ confusion
Cruise companies are facing scrutiny over confusion surrounding their 'gratuities' charges, according to travel industry reporting. The concern centres on how cruise lines present and handle automatic gratuity fees, which passengers often find unclear or misleading at the point of booking and on board. Industry watchers are questioning whether disclosure practices need to change.
Why now: New reporting has put cruise lines' gratuity fee practices under the spotlight, prompting industry and passenger debate.
cruise industryTravel Weekly Asia
Evidence
- Cruise companies scrutinised for ‘gratuities’ confusion · Travel Weekly Asia
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