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✉news BusinessRetail first seen 3 d ago, last 3 d ago, peak #1

Retail Stores Are Driving Customers Away

The Robin Report argues that physical retail stores are actively pushing customers away, pointing to problems in the in-store shopping experience that deter rather than attract shoppers. The piece suggests retailers may be undermining their own brick-and-mortar channels through poor service, staffing or store practices, raising questions about the future of physical retail at a time when competition from online shopping remains intense.

Why now: Ongoing concern about the health of brick-and-mortar retail and why customers are abandoning physical stores

The Robin Reportretail industry

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