Mmastodon BusinessBanking first seen 1 d ago, last 6 h ago, peak #2
Comdirect criticised for asking customers for passwords by phone
Original: My # bank : we will never ask your login information over the phone. Me: calls to unblock my card. Also my bank: what's
German bank comdirect is being called out after a customer reported that, despite the bank's public warnings never to share login details over the phone, its support line asked for a username and password when he called to unblock his card. The customer publicly named the bank, accusing it of contradicting its own security advice, and the complaint is drawing attention to inconsistent security practices at banks.
Why now: The contradiction between banks' public anti-phishing warnings and their own support practices strikes a nerve with customers worried about fraud.
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