Mmastodon BusinessStartups first seen 4 d ago, last 4 d ago, peak #12

Why customers ignore feedback requests even when they need your product

Original: Potential customers can need your product and still ignore a feedback request. The conversation needs a reason of its ow

Startups are being reminded that having the right product is not enough to get customer feedback. A new commentary argues that even potential customers with a genuine problem will ignore feedback requests unless the conversation offers them a reason of its own, urging founders to design outreach that gives prospects value rather than assuming need alone will prompt engagement.

Why now: Founders frequently struggle to collect customer feedback, making advice on why prospects ignore requests resonate.

startupsHackerNoon

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Evidence

• Potential customers can need your product and still ignore a feedback request. The conversation needs a reason of its own. https:// hackernoon.com/they-have-the-p roblem-so-why-wont-they-give-you-feedback # startups · hackernoon@mas.to

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