Mmastodon TechnologyAI first seen 1 d ago, last 1 d ago, peak #4
92% of Consumers Still Want Human Customer Service Within 10 Minutes
Original: Companies Are Rushing to Adopt AI, But 92% of Consumers Want a Human in Under 10 Minutes https:// fed.brid.gy/r/https://
A new report highlights a widening gap between corporate AI adoption and consumer expectations: while companies race to deploy AI customer service, 92% of consumers say they want to reach a human within ten minutes. The finding suggests businesses automating support may be misreading what customers actually value, and critics are pointing to it as evidence that AI-driven cost cutting risks alienating loyal customers.
Why now: Ongoing debate over whether companies replacing human customer service with AI are ignoring what customers actually want
Evidence
- Companies Are Rushing to Adopt AI, But 92% of Consumers Want a Human in Under 10 Minutes https:// fed.brid.gy/r/https://cordcutt ersnews.com/companies-are-rushing-to-adopt-ai-but-92-of-consumers-want-a-human-in-under-10-minutes/ · cordcuttersnews.com@web.brid.gy
API: https://socialmediatrends-api.osmike.com/v1/trends/4765127