✉news BusinessRetail first seen 22 h ago, last 18 h ago, peak #20
Retailers risk missing AI gains with 'tech-first' approach
A new analysis warns that retailers pursuing artificial intelligence with a 'tech-first' mindset — adopting tools before identifying business problems — risk failing to capture real gains from the technology. The commentary suggests AI investments deliver value only when anchored in clear use cases across merchandising, customer experience and operations. Industry observers are debating how retailers should sequence AI adoption to avoid wasted spend.
Why now: Ongoing industry debate over how retailers should implement AI effectively.
Evidence
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