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Almost no one uses AI agents to book their Uber, company says

Uber has said that almost no customers use AI agents to book rides, despite heavy industry promotion of autonomous AI assistants. The disclosure undercuts expectations that agentic AI would quickly handle everyday tasks like ride-hailing bookings, suggesting consumer adoption remains minimal and most people still prefer booking directly through apps.

Why now: It punctures the hype around AI agents by showing consumers are not actually using them for everyday bookings.

UberTechCrunch

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