✉news BusinessRetail first seen 5 h ago, last 1 h ago, peak #8
Has retail forgotten the customer?
Original: Work Matters: Has retail forgotten the customer?
A Work Matters column in the Times Union asks whether the retail industry has lost sight of the customer. The piece questions whether cost-cutting, automation and shrinking service levels have come at the expense of the shopper experience. The debate over declining customer service in stores continues to resonate with workers and consumers alike.
Why now: Concerns about declining customer service and the changing retail experience remain a live topic for shoppers and industry workers.
Rank over time, top of the chart is #1. 4 snapshots from 5 h ago to 1 h ago.
Evidence
- Work Matters: Has retail forgotten the customer? · Times Union
API: https://socialmediatrends-api.osmike.com/v1/trends/727860