Chick-fil-A

Chick-fil-A has decided not to adopt AI-powered voice ordering at its drive-thrus, even as competitors like McDonald's, Wendy's and Taco Bell move ahead with artificial intelligence to take orders and speed up service. The chicken chain says it is prioritizing accuracy and customer experience over automation, drawing attention to a widening divide in the fast-food industry's approach to new technology.

Chick-fil-A says it intends to remain a family-owned business even as it pushes expansion across the United States and into international markets. The fast-food chain, known for its closely held ownership structure, is weighing how to scale operations while preserving the family's control and its distinctive corporate culture.

A former Sumerville police officer charged with murder in a fatal shooting at a Chick-fil-A restaurant is arguing self-defense, according to court filings made public. The documents lay out the defense's position that the former officer acted to protect himself. The case continues to draw attention in South Carolina as it moves through the courts.

Chick-fil-A is addressing questions about whether artificial intelligence will take over its drive-thru operations, even as fast-food competitors move quickly to adopt new ordering and automation technologies. The chain's approach to AI in its drive-thru lanes is drawing attention as the restaurant industry weighs efficiency gains against service quality and customer experience concerns.

Chick-fil-A has identified a site in Colonie, New York, for its next location, according to local business reporting. The move signals the fast-food chain's continued expansion in the Albany-area Capital Region, where demand for its restaurants has been strong. Details on timing and the specific property have not been disclosed.