✉news TechnologyTechnology first seen 6 h ago, last 1 h ago, peak #12
Chick-fil-A rules out AI drive-thru ordering
Original: Chick-fil-A rules out AI drive-thru ordering as fast-food rivals embrace technology
Chick-fil-A has decided not to adopt AI-powered voice ordering at its drive-thrus, even as competitors like McDonald's, Wendy's and Taco Bell move ahead with artificial intelligence to take orders and speed up service. The chicken chain says it is prioritizing accuracy and customer experience over automation, drawing attention to a widening divide in the fast-food industry's approach to new technology.
Why now: Fast-food chains are racing to test AI ordering, making Chick-fil-A's refusal to follow a notable outlier in the industry push for automation.
Chick-fil-AMcDonald'sWendy'sTaco Bell
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