copper broadband

BT is facing accusations that it is bullying customers by suspending their broadband connections as part of its push to move landline users onto digital voice services. Critics say the tactic pressures vulnerable customers, particularly older people reliant on landlines, into switching. The company is migrating phone services to internet-based lines as the old copper network is retired.

BT is facing criticism after customers had their broadband paused as the company pushes the migration of traditional landlines to digital services. Critics accuse the telecoms firm of effectively bullying customers, with concerns raised about the impact on older and vulnerable people who rely on landlines. The story has been picked up widely, highlighting tensions between the industry's copper network shutdown and consumer protection.