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BT accused of bullying customers in digital landline switch
Original: BT accused of ‘bullying’ customers by pausing broadband in digital landline push https://www. theguardian.com/business/2
BT is facing accusations of bullying after pausing broadband services for customers who have not switched from traditional copper landlines to its digital phone service. Critics say the tactic pressures vulnerable and older customers, cutting off their internet to force the migration. The company is rolling out digital landlines across the UK as the old network is retired.
Why now: Concerns about vulnerable customers losing internet access during the UK's landline-to-digital migration have made BT's tactics controversial.
BTThe GuardianOfcomUnited Kingdom
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- BT accused of ‘bullying’ customers by pausing broadband in digital landline push https://www. theguardian.com/business/2026/ oct/03/bt-customers-broadband-digital-landline-switch-internet # Bt # TelecommunicationsIndustry # Business # OlderPeople # Broadband # Money # Broadband… · theguardian_world_news@halo.nu · 1
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