✉news BusinessRetail first seen 8 h ago, last 7 h ago, peak #23
Gladly Launches Agentic Commerce Platform for Retail
Original: Gladly Unveils Agentic Commerce to End Retail’s Two-Bot Era
Customer service software company Gladly has unveiled Agentic Commerce, a new offering it says will end retail's 'two-bot era', in which shoppers deal with separate chatbots for service and sales. The company positions the product as a way to unify automated customer service and purchasing into a single experience. Coverage so far is limited to industry trade press, with little independent reaction yet.
Why now: It is a fresh product announcement tapping into the fast-moving debate over AI agents replacing fragmented retail chatbots.
Rank over time, top of the chart is #1. 2 snapshots from 8 h ago to 7 h ago.
Evidence
- Gladly Unveils Agentic Commerce to End Retail’s Two-Bot Era · MarTech Cube
API: https://socialmediatrends-api.osmike.com/v1/trends/1356998