✉news BusinessRetail first seen 10 h ago, last 8 h ago, peak #23
Gladly Launches Agentic Commerce Platform for Retail
Original: Gladly Unveils Agentic Commerce to End Retail’s Two-Bot Era
Customer service software company Gladly has unveiled Agentic Commerce, a new offering it says will end retail's 'two-bot era', in which shoppers deal with separate chatbots for service and sales. The company positions the product as a way to unify automated customer service and purchasing into a single experience. Coverage so far is limited to industry trade press, with little independent reaction yet.
Why now: It is a fresh product announcement tapping into the fast-moving debate over AI agents replacing fragmented retail chatbots.
Evidence
- Gladly Unveils Agentic Commerce to End Retail’s Two-Bot Era · MarTech Cube
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